Customer Service Apprentice – Hereford - 2022

Balfour Beatty

HEREFORD, Hereford

About the role

Customer Service Apprentice – Level 2


We have an exciting opportunity to work as part of the Balfour Beatty Living Places Team based in Herefordshire. The role will give you the opportunity to work for a market leading company, whilst gaining valuable skills and experience to ensure you develop to your full potential throughout the apprenticeship.

Balfour Beatty Living Places offers a comprehensive training programme in Customer Services and work planning with the opportunity of completing industry vocational qualifications. You will provide effective, efficient coordination of works in a customer focused environment. You will follow a 15 months training programme as part of our Apprenticeship Level 2, geared towards Customer Service Specialist status.


In addition to supporting you through your formal apprentice qualification, you will follow the Balfour Beatty Enhanced Apprentice programme. This is a mix of development events and activities, plus in year 2 you will compete in the Balfour Beatty Brathay Apprentice Challenge, to help us find the Balfour Beatty Apprentice Team of the Year! The challenge is a mix of community engagement activities and a team building event in the Lake District. Find out more here… There is also the opportunity to complete the Duke of Edinburgh’s Gold Award as part of your apprenticeship.


This is a unique opportunity to work whilst you learn and develop key skills that will be valuable throughout your career – an opportunity not to be missed!

Following successful completion of the apprenticeship, you will be able to develop your career further within Balfour Beatty.


Your responsibilities as a Customer Services Apprentice:

 • To provide visitors with a first-class service at reception by greeting, welcoming, directing and announcing appropriately. Ensuring the reception desk and surrounding areas are kept tidy, presentable and safe at all times

 • Maintain office security ensuring all visitors are signed in, inducted & provided with a visitor’s badge.

 • Responsible for answering queries and offering information in a variety of methods

 • Provide a responsive service for all customer requests. Ensure that the telephone is manned at all times

 • Ensure all appropriate information is collected from customers to enable delivery of a right first-time approach, resolving enquiry at point of contact where possible.

 • Ensure requests through all channels are responded to in a timely, responsive manner

 • All requests related to the service are accurately and timely logged onto the Confirm system and allocated to the appropriate individual.

 • Develop solutions to customer issues in a proactive manner to remove the need for reactive customer contact, providing additional support to customer to appropriately manage expectations.

 • Take deliveries and arrange for collection or delivery to appropriate persons or department

 • Booking of pool cars, bikes, projectors etc.

 • Booking of Training and Meeting Rooms, Travel etc

 • General Administration tasks – daily office checks, general admin requests etc.

 • Assist with the actioning of requests in the department’s inboxes

 • Data inputting into Databases and Spreadsheets

 • Coordinating front desk activities e.g. dealing with incoming and outgoing mail

 • Filing, photocopying, archiving and binding as and when required

 • Undertake office facilities management tasks

 • Event/Meeting Organisation, preparing the room, providing tea, coffee, organizing lunch. To include cleaning up after events

 • Minute Taking

 • Support ad hoc tasks at times of need e.g. consultation events, survey inputting etc.


Who we’re looking for: 

·      You'll have a minimum of 3 GCSE’s A*-C or equivalent

·      Have a basic knowledge of MS packages including Outlook, Word and Excel. 

·      Have a friendly, flexible approach to your working day and a willingness to work with and support colleagues 

·      Have an enthusiastic, engaged attitude and eagerness to learn and develop personally and professionally 

·      Be highly customer focused with a can do attitude. 

·      Be able to communicate verbally and in writing confidently, clearly and expressively 


Please note our Apprentices for the 2022 intakes will typically start from April time, through to September, please ensure when completing your online application form that you clearly state your availability and whether an April and/or September start date would work for your current circumstances.


Salary and Benefits:

We offer a competitive salary and a flexible benefits package. Your professional institution fees and training will be covered.

For more information about what you can expect as a Balfour Beatty Apprentice and what’s involved in the scheme click here and you can also view the profiles of some of our current apprentices across the Group. Should you require any additional support with your application, please contact: [email protected]


At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.  


To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full atwww.balfourbeatty.com/value_everyone 

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. 


As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. 

Further information on Disability Confident can be found at: https://disabilityconfident.campaign.gov.uk/ 


Balfour Beatty is a leading member of The 5% Club, which is now in operation in over 200 companies.


Closing Date – applications are open until 13th June 2022 but we would encourage you to apply as soon as possible. Balfour Beatty reserves the right to remove adverts should the roles be filled before the closing date.

Interested in this role?


Application deadline
13/Jun/2022
Start date
05/Sep/2022
Work type
Apprenticeship